JOB DESCRIPTION

• You are the first point of contact and responsible for actively acquiring new system users (dentists, oral and maxillofacial surgeons, and oral surgeons).
• Presentation of our innovative products as well as training of users.
• Competent advice and support for existing and new customers.
• Strengthening existing customer relationships and systematically expanding the potential of our existing and new customers.
• Accompanying/assisting with initial operations for new customers (upon request).
• Supervision of SDS events at the training centre in Kreuzlingen as well as other marketing activities at external events (roadshows, trade fairs, congresses, etc.).
• Market and competition monitoring.
• Driving innovation by contributing to the further development of our innovative products based on user feedback.
• Maintaining data records of all activities in the CRM system.
• International: Supporting the VP Business Development and New Markets with strategic and operational tasks.
• Assisting in the development of new and international markets.
• Preparation and support of trade fairs and international meetings.
• Assisting in the development and implementation of international projects.

REQUIREMENTS PROFILE

• You have completed vocational training or a degree in (dental) medicine, dental technology, or business administration.
• You have already gained relevant experience in the dental industry.
• You are highly motivated, communicative, and act in a customer-oriented manner.
• Meticulous and structured working style with initiative and strong persuasive skills.
• You are reliable and have a strong sense of quality and responsibility.
• High level of commitment and ability to work in a team.
• Good IT skills in the MS Office environment, and experience working with a CRM system is desirable.
• Very good and business-fluent English skills, both written and spoken; additional foreign languages are an advantage (e.g. Spanish, Italian, or French).
• You hold a valid driving licence.
• You are willing to travel and are prepared to support our customers at congresses and training events on some weekends.

OUR BENEFITS

• A varied, diverse, and innovative job.
• A modern, technologically professional, and attractive working environment.
• A family-owned company with a collegial atmosphere and flat hierarchies.
• A secure workplace with flexible working conditions and a home office policy.
• Opportunity to shape a young company in the fast-growing medical technology sector.
• Employee events.

JOB DESCRIPTION

Development and Expansion of Inside Sales

• Expanding the previous customer service approach into an Inside Sales and Customer Success approach with a proactive rather than reactive focus.
• Developing the new approach in collaboration with the Sales Leadership Team.
• Implementing the new approach.

Integration into Sales Processes

• Developing sub-processes and responsibilities throughout the entire sales funnel together with the lead team.
• Integrating employees into sales processes.
• Establishing a synergistic collaboration.

Management of the Inside Sales Team

• Establishing, leading, and developing the team.
• Promoting sales excellence through training, workshops, and feedback.
• Ensuring high motivation and target achievement within the team.
• Developing an incentive system in collaboration with HR.

Management Based on and Achievement of Key Performance Indicators (KPIs)

• Defining, establishing, and monitoring performance metrics (KPIs) across the sales funnel.
• Managing employees based on these KPIs.
• Taking responsibility for achieving defined KPIs.

Global Standardisation of Existing Approaches

• Ensuring global SOPs across different regions (primarily USA/DACH/ROW) in coordination with regional managers, considering historical and local conditions.
• Creating guidelines and providing corresponding training.

Complaint Coordination on the Sales Side

• Preparing reports and presentations for the SLT.
• Close coordination with internal and external stakeholders.
• Ensuring target achievement in line with corporate strategy.

REQUIREMENTS PROFILE

• Successfully completed degree in business administration (university, technical college, or equivalent further education).
• Several years of experience in leading an Inside Sales department in the B2B sector; experience in the medical technology industry is desirable.
• High level of responsibility and leadership experience.
• Independent "go-getter" and "player/learner" mentality.
• Resilience and enthusiasm.
• Proven success (KPIs) in managing Inside Sales tasks.
• Good IT skills in the MS Office environment and experience with an ERP or inventory management system.
• Very good German skills and good English skills (spoken and written).

OUR BENEFITS

• An innovative product with strong growth potential in the MedTech market.
• An autonomous working environment with plenty of creative freedom.
• A modern company with a collegial atmosphere and flat hierarchies.
• A secure workplace with flexible working conditions and a home office policy.
• Training and development through regular courses and training programmes.
• Employee events and company functions.
• Employee discounts for meals in our Soulfood Café.
• Health promotion through free access to all medical programmes in our Swiss Biohealth Clinic.
• Free parking spaces and good transport connections.
• An attractive salary and company pension scheme, including capital-forming benefits.